Enable the Frontline to Act.
Empower those who are face to face with your customers. Let them take ownership of the experience they provide. Give them the opportunity to turn the experience around.
Give the tools to your Frontline.
Provide your Frontline with the visibility of the customer feedback. Give them the platform to respond to customers in real-time. Create advocates and built loyalty by closing the loop on feedback.
Busk in the fruit of your labour.
Raising customer advocacy and retention is not an easy task. Let your frontline see the results of their hard work in real-time. Gamify acting on customer feedback and ultimately buy into the CX initiative.