The best customer insights.
Outperform the rest.

Become a leader in retail with real-time, actionable
customer experience insights that drive revenue.

REQUEST PERSONALISED DEMO

Industry leading 
end-to-end CX solution.

Often, CX companies provide software and leave the rest to the business. But Resonate is different. We offer an end-to-end solution. With our Voice of Customer platform and customer success team we offer industry best practices and recommendations guided by years of retail experience.

REQUEST PERSONALISED DEMO

Trusted by retail brands.
Plus more.

READ CASE STUDIES
brillen.de
BCF
Walmart
Supercheap Auto
Rebel Sport
Rebel Sport
Walmart
Supercheap Auto
BCF
brillen.de
Expedia
Venues New South Wales
Bluestone
BestStart
Expedia
3M

Tackling retail’s biggest
challenges.
Head on.

Times are tough for many retailers. There’s increasing uncertainty. With Resonate’s CX platform, you will better understand your customers, discovering ways to delight them, ensuring greater spending and increased loyalty.

REQUEST PERSONALISED DEMO

1 in 3

customers will walk away from a brand they love after one bad experience

60%

of customers believe customer service and CX is in decline

"loyalty is up for grabs, like never before..."

Mita Bedi, CEO
Resonate

Inside Retail
Inside Retail

Mita Bedi, CEO
Resonate

"loyalty is up for grabs, like never before..."
REQUEST PERSONALISED DEMO

Data blind spots exist for both traditional and online stores. Resonate will help you overcome this — increasing basket size, reducing churn and increasing revenue.

Seamless experience.
In-store & online.

Demystify and resolve customers problems with world-class machine learning based sentiment analysis. Our customer journey dashboard shows trends and activities at every touchpoint.

Uncover customer expectations.
Unlock growth opportunities.

Identify performance of touchpoints in the customer journey.

Discover trends
Take action
Understand sentiment

Discover trends

Understand sentiment

Take action

See trends across the customer journey and keep your finger on the pulse.

Discover what you are doing well and what needs improvement.

Identify issues at each touchpoint and tackle pain points efficiently.


REQUEST PERSONALISED DEMO

Today’s customers rank pleasantness of experience highly. Access similar top ranking preferences. Our solution simplifies the process of gaining a competitive advantage through insights designed for achieving business goals.

REQUEST DEMO

Fight ‘digital sameness’.
Stand out from the rest.

Request a personalised demo

REQUEST DEMO

Find out how to start your retail CX program and get a demo tailored to your business.

Be smart.
Empower the frontline.

Bad experiences scare customers away and fast. Resonate’s CX platform can intelligently identify vital issues allowing timely responses from frontline staff. The benefits are large as brands with greater experiences charge a 16% price premium on products and services.

Bad experiences scare customers away and fast. Resonate’s CX platform can intelligently identify vital issues allowing timely responses from frontline staff. The benefits are large as brands with greater experiences charge a 16% price premium on products and services.

Be smart. 
Empower the frontline.

The best customer insights.
Outperform the rest.

Become a leader in retail with real-time, actionable customer experience insights that drive revenue.

Often, CX companies provide software and leave the rest to the business. But Resonate is different. We offer an end-to-end solution. With our Voice of Customer platform and customer success team we offer industry best practices and recommendations guided by years of retail experience.

Industry leading 
end-to-end CX solution.

Trusted by retail brands. 
Plus more.

Times are tough for many retailers. There’s increasing uncertainty. With Resonate’s CX platform, you will better understand your customers, discovering ways to delight them, ensuring greater spending and increased loyalty.

Tackling retail’s biggest challenges.
Head on.

Transaction

1 in 3

customers will walk away from a brand they love after one bad experience

60%

of customers believe customer service and CX is in decline

Data blind spots exist for both traditional and online stores. Resonate will help you overcome this — increasing basket size, reducing churn and increasing revenue.

Seamless experience.
In-store & online.

Uncover customer expectations.
Unlock growth opportunities.

Demystify and resolve customers problems with world-class machine learning based sentiment analysis. Our customer journey dashboard shows trends and activities at every touchpoint.

Identify performance of touchpoints in the customer journey.

Discover trends

Understand sentiment

Take action

See trends across the customer journey and keep your finger on the pulse.

Discover what you are doing well and what needs improvement.

Identify issues at each touchpoint and tackle pain points efficiently.


Today’s customers rank pleasantness of experience highly. Access similar top ranking preferences. Our solution simplifies the process of gaining a competitive advantage through insights designed for achieving business goals.

Find out how to start your retail CX program and get a demo tailored to your business.

Request a personalised demo

Resonate
Walmart
"Resonate has been instrumental in establishing customer focus at a store level, and systematically increasing NPS across the network."

Jim Thompson, Chief Operating Officer Walmart China

"Resonate has been instrumental in establishing customer focus at a store level, and systematically increasing NPS across the network."

Jim Thompson, Chief Operating Officer Walmart China

Fight 'digital sameness'.
Stand out from the rest.

Resonate

+61 (0) 2 9957 9400

Lvl 1, 2 Elizabeth Plaza
North Sydney, NSW 2060

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Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.