CX 101

Customer Experience Management

See why Customer Experience Management is the new point of differentiation. Get the basics on the Customer Experience topic.

CX Metrics that Matter

See the current metrics utilised today in measuring customer experience. See Net Promoter Score® (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES).

Net Promoter Score® (NPS)

See how and why NPS is one of the most commonly used scores in business today. How do you adopt an approach that could affect growth.

Voice of the Customer

Understand what is the Voice of the Customer (VoC), why it is important to measure it and how to use the feedback. Get to know the benefit and reasons why organisations today are all adopting this process.