Customer facing staff can act immediately on feedback with our Pulse Frontline Portal.
The Pulse Frontline Portal provides a role-specific interface for frontline staff to listen and act quickly on customer feedback. It includes a simple workflow for calling customers back, coaching teams and identifying local trends to act upon.
Assess individual performance
Understand drivers of feedback
Coach teams on what is going well and what needs to improve
Additionally the frontline portal provides an easy-to-use workflow to respond to customers requesting follow-up; including call-backs and escalations.
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Get the Pulse Frontline Portal. Talk to us today.