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Act – Pulse Frontline Portal

Customer facing staff can act immediately on feedback with our Pulse Frontline Portal.

The Pulse Frontline Portal provides a role-specific interface for frontline staff to listen and act quickly on customer feedback. It includes a simple workflow for calling customers back, coaching teams and identifying local trends to act upon.

Intuitive and customisable, the dashboard provides a summary of information which can be used to:

Assess individual performance

Understand drivers of feedback

Coach teams on what is going well and what needs to improve

Additionally the frontline portal provides an easy-to-use workflow to respond to customers requesting follow-up; including call-backs and escalations.

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