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Discover - Pulse Analytics

Discover what drives customer experience with Pulse Analytics

The Pulse Analytics module enables you to drill-down on the entire customer feedback data-set via a data cube (OLAP technology) and a highly visual interface to investigate feedback further on summarised cards.

Analyse and sort customer data such as:

Free text data (verbatim)

Customer effort scores

Customer driver ratings

Customer segment

Transactional data

NPS® Scores

Region

Store

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Simply fill out the form and we will get in touch with you to organise a complimentary demo.

Integrated with world leading text analytics technology, you can analyse text to extract:

Customer driver ratings

Calls to action

Sentiment

Themes

Facets

Analyse all data (including text) and identify areas of analysis worthy of further investigation.

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Customer contextual data and survey response data can be ‘cut and diced’ to discover what drives the customer experience. Further drill-down is then possible including the continuing use of structured and unstructured data.

Learn more about each Pulse module

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