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THE PLATFORM

A world-class NPS platform

Resonate’s software helps you implement and manage NPS programs to deliver impactful business outcomes using customer experience management. Operationalise and scale your NPS programs to reduce churn, increase revenue and enable growth.
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Measure episodes and customer journeys in realtime

Bring your organisational silos together to truly transform your NPS

customer-experience-journey

Drive frontline teams to get greater value out of your NPS program

Closed loop feedback enable actions and push feedback to the frontline in real time. Empower your frontline with the ability to understand the Customer experience, recover it and learn from it. Act on the feedback through advanced workflows to alert, inform and schedule call back for the affected staff. View context about the interaction and match themes.

From a glance you will quickly view details of the interactions, easily access customer details and start scheduling your call backs – all through an intuitive portal. Operationalise all feedback directly to those that can action it.

CX Frontline Staff
Your team performance

Relative performance of frontline teams, those that are driving good experiences and those that need improvement.

CX Strategy
Simplify things to improve

Allow frontline teams to understand quick wins in CX and keep doing their core jobs.

CX Solutions
Customer callback workflows

Systematically scale CX management across large frontline teams by managing workflows for customer experience recovery and delight.

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Understand the ‘why’

Understand unstructured data in the NPS surveys to extract the true value from your NPS program.

Sentiment, emotion and intent

Understand sentiment, emotion and sentiment in your customer feedback without reading them individually.

Root cause analysis

Learn about the most significant issues without manual analysis through automated Machine learning.

Text analytics

Keep track of the recent trends and monitor the commonly used words and phrases in your customer feedback.
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You don’t have to be a data scientist to extract insight from your NPS data set.

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Engage your customers in the ways they love

NPS survey is a touchpoint in its own right. The experience should be one that leaves the customer feeling heard.

Every interaction is a touchpoint, including capturing feedback from your customers. Stay relevant with contextually created NPS surveys. Frame questions through cognitive learning, utilise advanced machine learning to create smarter survey reactions.

High Response Rate
High response rates

Data is the fuel for powerful insights, get high response rates to ensure you are working with a rich data set.

Omnichannel Feedback
Omni-channel

Choose the right channel and moment for the NPS survey. Don’t let the technology limit the way you talk to your customer.

Seamless Surveys
Seamless

Ensure that no matter which device a customer uses their experience is seamless.
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Understand your customer experience. Empower your employees. Scale insights and grow your business.

NPS platform that allows you to execute on your customer experience strategy, scale it and make CX your competitive advantage.

CX Platform

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Are you ready to start your NPS program?

Talk to one of our team members to see how Resonate’s NPS platform can help
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