Drive frontline teams to get greater value out of your NPS program
Closed loop feedback enable actions and push feedback to the frontline in real time. Empower your frontline with the ability to understand the Customer experience, recover it and learn from it. Act on the feedback through advanced workflows to alert, inform and schedule call back for the affected staff. View context about the interaction and match themes.
From a glance you will quickly view details of the interactions, easily access customer details and start scheduling your call backs – all through an intuitive portal. Operationalise all feedback directly to those that can action it.