Resonate, a leader in Customer Experience Management (CEM) solutions, is one of the first in industry that has successfully attained the ISO/IEC 27001:2013 Certification for Information Security Management. The ISO/IEC 27001 certificate is one of the most widely recognised and internationally accepted information security standards. It adds to the growing list of security compliance accolades already in place at Resonate today.
“Security is always a top priority for us at Resonate as we provide a solution for tier 1 enterprise clients. Securing the ISO27001 certification is a reinforcement of our commitment to providing a secure CEM solution for our enterprise clients.” said Joris Dries CTO, Resonate Solutions. “Resonate’s clients rely on Resonate’s CEM platform to capture and analyse the sensitive interactions between customers and their organisation. This certification gives our clients the utmost confidence that we have safeguarded their data under globally recognised processes and procedures.”
The ISO27001 standard dictates a set of management processes that must be in place to control risks to information systems. It signifies Resonate has applied the framework set forth by the standard and the processes to identify, prevent and defend security vulnerabilities. A leading, Australian, independent third party security assurance provider issued the certification to Resonate after a rigorous audit.
Resonate Solutions is one of the few providers in the CEM and VoC (voice of customer) market that has achieved the ISO27001 Certification. This move cements Resonate as a leader in providing a world class CEM solution that is secure, scalable and SaaS. Resonate continues to strive to provide the best in class solution for CX leaders
Resonate is the leading Australian SaaS Customer Experience Management (CEM) provider. Resonate’s methodology combines technology and expert advice to tailor voice of customer programs for enterprises to drive customer advocacy. The Resonate Pulse platform is designed to capture comments, measure Net Promoter Score and close the loop on customer feedback through various channels. Whilst delivering valuable real time actionable insights from the frontline to the C-Suite. Based in Sydney, Resonate Solutions is trusted by a number of the world’s leading brands. Learn more at resonatesolutions.com.au.