Sydney, AUS, August 2, 2019 —
Resonate was named ABA100 Winner for CX Innovation in The Australian Business Awards 2019. Now in their fourteenth year, The Australian Business Awards program provides notable opportunities for high-performing organisations which implement world-class business initiatives and develop innovative products and services to be acknowledged and honoured for their achievements both nationally and internationally. The national winners are benchmarked in the international chapter of the program at The World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally.
Resonate was named as the winner in the category for Resonate’s Facial Analytics, which lets you get a whole new lens on the customer’s experience by just observing their emotions and sentiment as they walk through the physical locations through their experience.
Mita Bedi, CEO of Resonate says, “we wanted to uncover untapped insights in retail experiences. The challenge was to understand the unknown customers who never purchased but walked in and out, or those that would never answer a survey. Who were they? What was their sentiment in that experience at that time? We are very excited about how this can exponentially change customer experiences in physical environments and help retailers optimise their very expensive retail spaces.”
The Australian Business Awards exist to highlight new products, methods, and ideas within Australian industry. The awards resonate with our mission of promoting the development of Australia’s innovation culture and technological capability.
Organisational participation includes private companies, publicly listed companies, multi-national subsidiaries, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.
For more information on the award go to https://customerexperienceawards.com.au/acxa/resonate-solutions-facial-analytics-2019-cxi/
Resonate is the leading Australian SaaS Customer Experience Management (CEM) provider. Resonate’s methodology combines technology and expert advice to tailor voice of customer programs for enterprises to drive customer advocacy. The Resonate Pulse platform is designed to capture comments, measure Net Promoter Score and close the loop on customer feedback through various channels. Whilst delivering valuable real time actionable insights from the frontline to the C-Suite. Based in Sydney, Resonate is trusted by a number of the world’s leading brands. Learn more at resonatesolutions.com.au.
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