Capability to analyse data in different ways
Not having access to real time data making insights irrelevant
Ability to visualise data in a meaningful way and to share this so others understand
Too much manual data work which leaves little time to analyse the data to find the insight
Cross analyse large data sets efficiently and track metrics of customer interactions across all business units
Have access to deep and rich visual analytics environments to discover trends quickly and share with her team
Easily integrate CX data with other tools they use to compare and correlate with relevant business data
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