Hannah is the Head of CX at a finance corporation
She needs to drive the best possible customer experience by bringing different organisational silos together
Her main focus is to be a customer advocate within the company and increase customer retention
Road blocks she faces…
Inconsistent understanding of customer experience throughout the organisation
Ability to get focus and investment to change the customer experience
Ability to get cross channel/organisation view in a fast and efficient manner
Resonate: Moving the roadblock so that she can:
Understand the ‘reason’ behind the customers perception of the experience and work out how she can change that
Get relevant, realtime and rich insights to strategise and drive better customer experience
Speak to our customer experience experts today to find out more on how we can help you, or better yet, book a demo with us. We will be more than happy to show you how our platform works.