Listen to Your Customers.
Capture Omnichannel Feedback.

The best way to understand how your customers feel is to ask. Give your customers a voice. Measure Net Promoter Score® (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES) at each point of their journey with you.

The Future of Feedback

Meet Reggie, an A.I. Driven Conversational Feedback Bot

In a highly competitive landscape, every touch point counts. Survey fatigue is taking its toll and standard web forms with questions doesn’t cut it anymore. See how A.I. can affect response rates.

Omnichannel

Listen to your customers through every channel. Simplify the process for your customers to give feedback. Connect on the channel that works best with them.

Beyond a Survey

More ways to capture feedback than the conventional. Emotion analytics can be as simple as a smile or a frown with facial recognition.

Your Customers Your way

Customise and align your interaction with your organisations brand strategy. Create a seamless experience when getting feedback from your customers.

Double Response Rates

By Adding Ultimate Question in Email

Too often we are caught in the busy schedule of our lives to be redirected to another page and fill in a form to give feedback. Allow the customers to answer the NPS question directly from your invite. Increase the data and capture the real Net Promoter Score®.

Customer Experience Demo

Give your customers a voice.

Often they have valuable feedback but do not go the extra mile to provide it, after a day or so it is already forgotten. Ask for feedback and give your customers a voice. Reduce your customers effort and give them a platform to voice their experience.

Let your customers choose how they respond to you.

Every customer is different, some may be tech savvy and others may opt for convenience. Don’t dictate how your customers should respond to you but connect where it suits them.

Deploy through any channel

Ensure your surveys can be delivered to your customers regardless where they are.

  • Email
  • Website Embedded Forms
  • Website Pop-Ups
  • In-App Embedding
  • Social Media
  • SMS (1 and 2 way)
  • Kiosk
  • Facial Recognition
  • Tablet Devices

Engage at the Right Time

Reach your customers while the experience is still fresh in their minds. Send your surveys when it is relevant.

  • After a transaction
  • After an interaction
  • During pre-sales engagement
  • At each touch point of the journey
  • During and after an episode
  • Overall relationship with the brand
  • Booking process for a service call
  • After a service call

Want to see how this can be enabled for you?