Bring Customer Feedback to Life
The Big Screen App (BSA) brings together real time customer feedback with contextual data and displays it on a large screen. This can be placed in areas where is it easily accessed by staff of all departments. Specific BSAs can be utilised in areas concerning management teams, role based teams, contact centre teams and frontline teams.
The BSA takes all possible forms of customer data feeds – surveys, contact centres, forums, communities and other forms of social media – and displays them real-time on the one large screen. This is perfect for corporate foyers, boardrooms and the staff lunchroom to demonstrate a transparent and customer focused culture and to generate timely conversations about real customer feedback.