See what matters
Customer contextual data and survey response data can be ‘cut and diced’ to discover what drives the customer experience. Further drill-down is then possible including the continuing use of structured and unstructured data.
Customer Experience Drivers Identified.
Exploring customer feedback can be difficult when combining structured and unstructured data. When your discovering overall sentiment, emotion and opportunities, give the time consuming tasks to Pulse. Advanced text analytics is capable to identifying the key elements in the voice of customer.
Dig Deeper for the hidden gems.
The feedback is like an iceberg, only a small percentage is revealed on the surface while majority is hidden underneath. The gems are hidden but with the right tools, it makes mining much easier.