Discover New CX Insights.
Create Action Plans.

Insights are hidden in the Net Promoter Score® (NPS) and the feedback collected. Have it uncovered and presented to you in real-time. See your trends and opportunities on customised at-a-glance dashboards. Transform your Customer’s Experience strategically.

Built in Text Analytics

Leave the Analytics to the Software

Understand the drivers behind Net Promoter Score® (NPS) without sifting through your feedback. Integrated with world leading text analytics technology. Remove the manual work of sifting through verbatim and identifying trends, sentiment, customer driver ratings, themes, calls to action and other areas that affect your customer’s experience. Spend the time creating action plans on improving on the feedback.

See what matters

Real time role based dashboards show relevant information for your teams at the right time. Customer contextual data and feedback data are combined to provide richer dashboards which then allow further drill-down to get to the actual feedback itself

Dig deeper for the hidden gems.

The feedback is like an iceberg, only a small percentage is revealed on the surface while majority is hidden underneath. The gems are hidden but with the right tools, it makes mining much easier:

  • Advanced Text Analytics – Free text data (verbatim)
  • Sentiment analysis
  • Customer experience driver identification
  • Customer loyalty / satisfaction / effort analysis
  • Customer segment analysis
  • Touchpoint and interaction breakdown
  • Correlation analysis

Dive In

Deep dive into the data with our simple, visual interface. It is like a deck of cards where you can sort and filter by any dimension or measure that is present in the data (survey, transaction or customer data) and zoom in to read the comments on individual cards.

The cards are designed with your input to visually highlight the most important attributes of the data. Typically, the elements are – customer, transaction and survey attributes including survey ratings and comments.

Want to see how this can be enabled for you?