See what matters
Real time role based dashboards show relevant information for your teams at the right time. Customer contextual data and feedback data are combined to provide richer dashboards which then allow further drill-down to get to the actual feedback itself
Dig deeper for the hidden gems.
The feedback is like an iceberg, only a small percentage is revealed on the surface while majority is hidden underneath. The gems are hidden but with the right tools, it makes mining much easier:
- Advanced Text Analytics – Free text data (verbatim)
- Sentiment analysis
- Customer experience driver identification
- Customer loyalty / satisfaction / effort analysis
- Customer segment analysis
- Touchpoint and interaction breakdown
- Correlation analysis
Deep dive into the data with our simple, visual interface. It is like a deck of cards where you can sort and filter by any dimension or measure that is present in the data (survey, transaction or customer data) and zoom in to read the comments on individual cards.
The cards are designed with your input to visually highlight the most important attributes of the data. Typically, the elements are – customer, transaction and survey attributes including survey ratings and comments.