See why Customer Experience Management is the new point of differentiation. Get the basics on the Customer Experience topic.
Understand what is the Voice of the Customer (VoC), why it is important to measure it and how to use the feedback.
See the current metrics utilised today in measuring customer experience. Find out the differences between NPS, CSAT and CES.
See how and why NPS is one of the most commonly used scores in business today. How do you adopt an approach that could affect growth.
Margarita, Admin Assistant
Margarita started studying for a Bachelor of Game Design where there were only 20 women out of 500 students. As a student, she would occasionally get a surprised reaction from others that a woman was studying game design. Margarita feels attitudes toward women in tech have changed substantially in the past decade and continue to improve.
“If you have a passion for a particular industry don’t let being a woman stop you going for it.”
Today Margarita works in tech at Resonate Solutions and loves the welcoming culture that embraces all genders equally. She says she loves how the company is like a family and that there is no judgment because of your gender or cultural background.
Her advice to women interested in tech is to just do it and to never underestimate your abilities because of stereotypes.