Customer Experience Technology/Products

customer experience technology products

Our clients

Customer Experience Technology and Products

Delivering Best in Class Software

Our customer experience technology stack is designed in line with our listen-act-discover-improve methodology and is easily integrated into businesses both large and small.

The integration of our systems into businesses has little impact upon IT, as the ownership of our cloud-based solution is held by us here. This means roll-out time is quick and no fuss.

Along-side our amazing technology are our brilliant team who rise to any occasion, building the best technology quickly to meet and exceed the needs of our users.

The Resonate Pulse Platform is divided into modules that slot into each area of our methodology:

An extension of our four step methodology is our Resonance (discovery) Surveys, which add another layer to your customer experience strategy.

See our products in action, request a demo today

What Our Clients Are Saying

Resonate has successfully rolled out and refined a transactional NPS platform across a 400 plus store network in China over the past three years. The program has been instrumental in establishing customer focus at a store level, and systematically increasing NPS across the network. The innovation, adaptability and resilience of the Resonate team has been greatly appreciated.

Jim Thompson
Chief Operating Officer, Walmart

Resonate has been instrumental in the rapid roll-out of NPS programs across a wide range of Optus Sales business units whilst maintaining high levels of quality & data integrity. Resonate have been a reliable source of thought leadership & advice as we have moved into new phases of the broader NPS Program roll-out.

Kathryn Adams-Erwin
Customer Experience Manager, Optus

Resonate has enabled us to truly understand our customers and their experience with the Brand. The implementation of their Pulse “flying cards” system combined with their advice has not only ensured customer experience is top of mind at Expedia but also enabled us to drill down and obtain actionable insights to improve the customer experience.

Justin Lee
Director of Customer Experience AU & NZ, Expedia

The Super Retail Group have utilised Resonate’s flexible NPS platform and worked closely with their experienced CX consultants since 2011. This partnership has ensured that customer insights are actionable and disseminated into every business unit from merchandising to staff training.

Daryl D’Cruz
Head of Digital & Data, Sports Retailing, Super Retail Group

Resonate has rolled out over 16 touch point survey programs & four waves of the Market NPS program across multiple business units & stakeholders in the first year of our closed-loop feedback program. Resonate have been instrumental in the successful establishment of the broader NPS program at Optus by providing a rapid and agile service in a complex business environment.

Andrew Sinclair
Group Manager Transformation & Strategy, Optus

Who are we?

At Resonate we pride ourselves in enabling organisations to put their customers at the centre of everything they do. We believe in making the impossible possible and being a master of our craft. We are Australian-based and agile, which means we can roll out a comprehensive and effective customer experience solution in four to six weeks.

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Why Resonate?

At Resonate we have the depth of knowledge that comes from over 7 years of providing customer experience solutions for blue chip clients like Optus, Walmart, Expedia and more. Our consultants are accredited in the Net Promoter System and experienced in the design and implementation of customer experience management solutions. We also support clients with analytics and consulting services to ensure successful change management and return in investment for the program.

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