Close the Loop on Feedback.
Enable the Frontline to Act.
Listen and respond to your customers. Whether positive or negative, give your customers the feeling of a two way relationship. Raise your Net Promoter Score® (NPS), Customer Satisfaction (CSAT) and reduce Customer Effort Score. Empower those who are face to face with your customers. Let them take ownership of the experience they provide. Give them the opportunity to turn the experience around.(CES).