In today’s highly competitive market, every touch point counts. Why should capturing feedback not be treated as a touch point with your customer. It is a chance to have a real conversation and wow the customer. Survey fatigue is taking its toll as every organisation is seeking feedback and standard web forms with questions are not a good user experience especially on mobile.
Get deeper insights through unique one to one interaction with your customers, get the metric but also the ability to dig further. The latest A.I driven conversational survey with built in machine learning and embedded text analytics allows you to get traditional Voice of Customer (VoC) metrics including Net Promoter Score® (NPS), higher response rates and more verbatim. Create contextual surveys based on the responses, measure sentiment and emotion without human intervention.
The outcome is a unique interactive experience in capturing customer feedback that is empathetic and provides greater insight.
Resonate’s Conversational Feedback Bot Reggie is:
- Built in Machine Learning
- Embedded Text Analytics
- Emotion Tracking
- Advanced Analytics
- Customisable Output