Grow your business

A world-class customer experience management platform

“Resonate has successfully rolled out and refined a transactional NPS platform across a 400 plus store network in China over the past three years. The program has been instrumental in establishing customer focus at a store level, and systematically increasing NPS across the network. The innovation, adaptability and resilience of the Resonate team has been greatly appreciated.”

Jim Thompson, Chief Operating Officer, Walmart China

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Understand your customers

Reach your customers through multiple channels

Omni-channel

Choose the right channel for the customer and the moment.

Intelligent

Engage in a smarter and personalised manner.

High response rates

Data is is the fuel for powerful insights, don’t settle for low response rates.

Empower frontline teams

Customer Experience Execution

Empower Frontline Teams

Experiences are delivered at the frontline. Empower your frontline staff with CX insights.

Drive Continuous Improvement

Allow frontline teams to understand quick wins, implement test, and learns and grow revenue.

Recover Poor Experiences

Systematically scale experience recovery across frontline teams by managing call-back workflows and drive delight.

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Get Actionable Insights

Go beyond the score and understand the ‘Why?’

Text analytics

Quickly and easily understand unstructured data behind the scores.

Root cause analysis

Automated Machine learning and AI allows the most significant issues to come to the front without manual analysis.

CX with Context

Bring Operational and CX Data together to understand context and make change.

Manage the Customer Journey

Bring touchpoints together and understand the episode

customer-experience-journey

Employee experience

Integrate your Employee Experience with CX

360 feedback

Manage internal 360 Degree feedback to get a comprehensive view

Employee NPS

Get a read of internal engagement and advocacy

Employee Pulse

Rapid high-frequency employee sentiment measurement.

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Read customer feedback and close to loop straight from phone

A large part of your workforce does not sit behind a desk, whether its field sales teams, store managers or customer service staff. Give them access to customer insights while they are on the move. A powerful companion app, Echo works in sync to deliver a distilled mobile experience for staff on the go.

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