A world-class customer experience management platform
Jim Thompson, Chief Operating Officer, Walmart China
Choose the right channel for the customer and the moment.
Engage in a smarter and personalised manner.
Data is is the fuel for powerful insights, don’t settle for low response rates.
Empower frontline teams
Experiences are delivered at the frontline. Empower your frontline staff with CX insights.
Allow frontline teams to understand quick wins, implement test, and learns and grow revenue.
Systematically scale experience recovery across frontline teams by managing call-back workflows and drive delight.
Quickly and easily understand unstructured data behind the scores.
Automated Machine learning and AI allows the most significant issues to come to the front without manual analysis.
Bring Operational and CX Data together to understand context and make change.
Manage internal 360 Degree feedback to get a comprehensive view
Get a read of internal engagement and advocacy
Rapid high-frequency employee sentiment measurement.
Read customer feedback and close to loop straight from phone
A large part of your workforce does not sit behind a desk, whether its field sales teams, store managers or customer service staff. Give them access to customer insights while they are on the move. A powerful companion app, Echo works in sync to deliver a distilled mobile experience for staff on the go.
