3 Key Steps Before You Start An NPS Program.
Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped? …
Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped? …
As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map – …
In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside …
There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply …
For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over …
Net Promoter Score (NPS) based programs are established in many organisations. Most of them are using the standardised question “How likely …
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional …
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that …
Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this …
The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no …