3 Key Focus Points to Increase NPS post-COVID-19
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters …
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters …
Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver …
There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply …
Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than …