3 Must-do Strategies to Manage your NPS Program during COVID-19
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how … Read more
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how … Read more
‘Carrot & Stick’ Incentives to drive CX innovation The Aged Care sector in Australia appears to be set for a … Read more
Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay … Read more
Starting your journey into your first CX program implementation can be an overwhelming thought. Your plan is to keep it … Read more
In the era of customer focus and fierce competition, a natural step for you will be to implement a customer … Read more
“Say-Do Gap” should become “Say-Do Insights” The recent downfall of Shoes of Prey has provided a spectacular reminder of the … Read more
Customer Experience management is a long game. Usually the bigger the issue the longer it will take to resolve (if … Read more
Offline becomes Online in the new digital universe The rush to digitise our experiences – from facial recognition at airports … Read more
Closing the loop in an electrical sense means closing off a circuit. There is a gap somewhere that prevents a … Read more
One of the great things about working in CX is the insanely fast changing world of technology and its potential … Read more