From ME to WE – driving a team culture for better customer experience
Having worked in a few companies and having gone through mergers both large and small, I have experienced a variety …
Having worked in a few companies and having gone through mergers both large and small, I have experienced a variety …
In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside …
There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply …
For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over …
Net Promoter Score (NPS) based programs are established in many organisations. Most of them are using the standardised question “How likely …
Part 1 of 2, this post will list commonly used terms and words in the customer experience world to help …
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional …
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that …
1. Customer Experience is one of the key strategies for your business. 2. You have the full support …
Customer Experience (CX) Programs have to have a “due north” and ultimately the test for their success is the creation …