Four Steps to Driving Customer Experience in an Organisation
Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than …
Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than …
For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over …
What is closed loop feedback and how can it empower your frontline? Let’s see how Janet, a store manager at a …
Part 1 of 2, this post will list commonly used terms and words in the customer experience world to help …
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional …
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that …
Customer Experience (CX) Programs have to have a “due north” and ultimately the test for their success is the creation …
Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this …
Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program …
Most companies now understand the value of being customer centric and are focusing efforts on improving and developing programs designed …