The Customer Experience Glossary – Part 1
Part 1 of 2, this post will list commonly used terms and words in the customer experience world to help …
Part 1 of 2, this post will list commonly used terms and words in the customer experience world to help …
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional …
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that …
1. Customer Experience is one of the key strategies for your business. 2. You have the full support …
Customer Experience (CX) Programs have to have a “due north” and ultimately the test for their success is the creation …
Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this …
The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no …
Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program …
Most companies now understand the value of being customer centric and are focusing efforts on improving and developing programs designed …
Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited …