COVID-19 New Normal Series Uncategorized
CX and the New Normal (Part 2) : Touchpoints are the secret weapon!
by Nate Barham • October 29, 2020
COVID-19 Customer Experience Management New Normal Series
CX and the New Normal (Part 1) : Are you prepared for the shift-to-online?
by Nate Barham • October 15, 2020
Best Practices COVID-19 Customer Experience Management
3 Key Focus Points to Increase NPS post-COVID-19
by Nate Barham • May 7, 2020
COVID-19 Customer Experience Management
4 Main Customer Personas Emerging During the Crisis
by Nate Barham • May 5, 2020