Customer expectations have changed significantly during COVID-19, but this uncertainty provides a unique opportunity to actively build customer loyalty through CX ­– and ultimately, extend your customer lifetime value to improve your bottom-line.

To do so, it’s vital to understand your customers and how to manage their new expectations.

We’ve created a free whitepaper complete with actionable steps to help you understand and nurture your customer relationships, based on the current social climate.

What will you gain from the free whitepaper?

• Tips to prepare for increased customer sensitivity, to help you convert detractors to promoters.
• An analysis of key COVID-concerned customer personas and ways to appeal to these unique perspectives.
• The qualities that can help customers to forgive discrepancies, such as product unavailability, that might otherwise lead to churn.
• How to allocate your resources effectively and efficiently to build customer loyalty during this time.
• Understand why your NPS scores might have been so volatile during this crisis.
• The most effective way to build promoters over the ever-changing pandemic timeline.

Using cross-industry data from our CX management platform, we’ve been able to compile insights and analysis to interpret how customers are responding to the COVID-19 pandemic. We’ve provided this free whitepaper to help businesses understand and resonate with their customers through this time.

Don’t get left behind. Understand how your customers feel so you can adapt and optimise your 2020 CX strategy and stay ahead of the competition.

Complete the form for instant access.