Customers First

Resonate Solutions has a strong focus on the customer and developing great customer experiences and relationships.

We began as a Customer Relationship Management (CRM) consulting and systems integration company in 2001, helping many medium and large companies including Orlando Wyndham (Pernod Ricard).

In 2007, we pioneered the value of social media for large brands in Australia. Drawing on our experience in CRM, we introduced managed online communities to companies including Bupa and Woolworths. Our work with Woolworths delivered invaluable feedback, shaping the national roll-out of the Everyday Rewards Program.

2010 saw us using our experience with CRM and online communities to enhance how organisations operate and view their customers. Now NPS Accredited our experience provided a unique and well-rounded view enabling the creation and implementation of solutions to improve the customer experience.

Today sees us working with companies across industries including finance, retail, and insurance. Through the use of our cloud-based solutions we enable organisations to consistently deliver exceptional customer interactions, and continually improve their customer experience.

Passion led Us here

What is it like to work at Resonate?

Learn more about what it means to be a Resonator.

Learn More Here!

Our Values

Make Magic

Everyday at Resonate, we make magic, we materialise the (im)possible, we are relentlessly resourceful and we inspire everyone around us.

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Enchant the Client

We believe in captivating our clients with outcomes and making them believe in magic. Our goal is to leave them spellbound in wanting more...

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Power up the Circle

A circle is not a pyramid, a circle works in synergy and has no end or beginning. At Resonate we believe in energising the team by giving more than what you take, we understand the multiplier effect of great team work and we always pay it forward.

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Be A Wizard

Our wizards are always looking to mastering their craft. They are hungry to get better at what they do each day, but most of all they know it is about practicing and making mistakes because it's okay to break the wand.

Our Leaders


Jeff Carruthers

Executive Chairman - Accredited NPS® Consultant

Founder of the business in 2001, Jeff has steered the business through its various iterations of CRM, Social Media and Customer Experience with a focus on what makes organisations relevant to contemporary customers – and a keen eye for technical innovation.


Mita Bedi

Chief Executive Officer

With a degree in Software Engineering, a Post Grad in Management, and a wide set of skills and experience in strategic planning, consulting and product development, Mita has the experience and breadth of knowledge that drives the team and business forward.


Joris Dries

Chief Technology Officer

Joris is a passionate technologist who has developed his IT career over the past decade on the solid foundations of a Masters in Theoretical Computer Science (Vrije Universiteit Brussel).