Case Studies

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
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On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program
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Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate in 2014 and went on a journey together to understand and enhance their customers experience.
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How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.
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Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs
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