About Resonate

We help you understand your customer better and empower your team to grow the business. We are a leading Australian customer experience management platform.

We specialise in Voice of Customer (VoC), Net Promoter Score (NPS), Employee Engagement and driving customer centricity within the organisation. Through technology our solutions help organisations breakdown silos and barriers in order to deliver exceptional Customer Experience (CX).

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A team driven by passion and excellence

Since the beginning Resonate was always driven to deliver customer centricity within organisations. Our journey began in 2001 as a Customer Relationship Management (CRM) consulting and systems integration business. In 2007, we pioneered the value of social media for large brands in Australia by introducing managed online communities to companies including Bupa and Woolworths.

In 2010, we took the experience in CRM and online communities to enhance the view of customers within the organisation. We became NPS accredited and utilised our well-rounded view enabling the creation and implementation of solutions to improve customer experience. Today, we work across industries including finance, retail and insurance.

Our Values
Make Magic
Make Magic

Everyday at Resonate, we make magic, we materialise the (im)possible, we are relentlessly resourceful and we inspire everyone around us.

Power Up the Circle
Power Up the Circle

We believe in energising the team by giving more than what you take, we understand the multiplier effect of great team work and we always pay it forward.

Enchant the Client
Enchant the Client

We believe in captivating our clients with outcomes and making them believe in magic. Our goal is to leave them spellbound in wanting more…
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Be A Wizard
Be a Wizard

Our wizards are always looking to mastering their craft. They know it is about practising and making mistakes because it’s okay to break the wand.

Team Resonate

Resonate Way of Life

Learn and Grow
Room to Develop

We give you the space to learn and develop your skills to the best you can be. As part of our core values, we are not afraid if you break your wand to get to where you want to be in your career.

Collaborative
Team First

If you’re stuck, the team is here to help you get over that hurdle. No battles have to be fought alone, we always look out for each other if we are stuck.

Flexibility
Work anywhere

You shouldn’t have to be stuck at your desk for 8 hours each day. We have standing desks, meeting rooms, open spaces or even work from home. Change it up to suit your lifestyle.

Create Opportunities
We are here to win

Resonate is built with a winning attitude. Everyone is here is creating an opportunity for Resonate, the team or themselves. We celebrate our wins no matter how big or small.

Take a Break
Rest and Recharge

We don’t want our magicians to be burnt out. Sometimes it is good to take a break, recharge your energy and then get back to making magic. The best magic is made with a clear mind.

Careers
Have Fun
It is Important to Smile

It is important to smile and laugh at work. The people are more than just friends, people should feel welcomed and accepted no matter who they are.

Career at Resonate

Work/Life Balance

We try to ensure that everyone here has a good work life balance. We know everyone has a life outside of work and it is important to make sure there is a good balance between work and everyday life.

Casual Working Environment

We like to keep things pretty relaxed in the office. We have company meetings where we all pull up a seat or find a spot close to the big screen. We like to keep things light and fun so you probably won’t see formal attire as a common thing.

Mandatory Fun

Fun is not an option at Resonate. Every Friday, the team sits down together for lunch and followed by mandatory fun activities that normally ease you into the weekend. Also the Social Team comes up with a monthly celebration that keeps the group motivated.

Unwind Stations

There are a number of activities you can partake when you need a break and unwind. In our games room we have an Xbox and Foosball table. We also have basketball and table tennis. Don’t be afraid to grab a colleague and play a game together.

Interested in working at Resonate?

See Openings