Resonate is the leading Australian Customer Experience Management (CEM) provider. We specialise in Voice of Customer (VoC), Net Promoter Score (NPS), Employee Engagement and driving customer centricity within the organisation. Through technology our solutions help organisations breakdown siloes and barriers in order to deliver exceptional Customer Experience (CX).
Since the beginning Resonate was always driven to deliver customer centricity within organisations. Our journey began in 2001 as a Customer Relationship Management (CRM) consulting and systems integration. In 2007, we pioneered the value of social media for large brands in Australia by introducing managed online communities to companies including Bupa and Woolworths.
In 2010, we took the experience in CRM and online communities to enhance the view of customers within the organisation. We became NPS accredited and utilised our well-rounded view enabling the creation and implementation of solutions to improve customer experience. Today, we work across industries including finance, retail and insurance.
Power Up the Circle
Enchant the Client
Be A Wizard
Our team is a combination of unique individuals. We come from different backgrounds and are of different ethnicities. But we are all working towards a common goal. To be a magician in our field and drive customer lead organisations.
We have selected the best in breed partners for technology, consulting, research and CX. The ultimate goal is to drive customer centricity and provide a better customer experience. Our partnerships are based on that common goal.