Why is customer and employee experience so important?
77%
of businesses say improving customer experience is their top priority.
– FORRESTER
$11B
11 Billion Dollars are lost annually due to employee turnover.
– FORBES
Resonate: A world-class experience management platform.
Resonate’s experience management platform offers you new ways to make data-driven decisions:
- Understand your customer
- Empower your employee
- Act on your insights
- Improve your business

Customer Experience
Every interaction with a customer is a touchpoint and every touchpoint creates an experience. Resonate’s CX platform allows you to capture customer data in easy and effective ways, providing easily actionable insights for all of your staff – from the frontline to the C-Suite.

Employee Experience
Engaging your employees can often prove a difficult task. Resonate Echo allows you to listen and give feedback in simple and meaningful ways. Our desktop and mobile applications create a space for you to listen to feedback and ideas anywhere, anytime.

Innovation
Innovation comes through problems being solved. The greatest demonstrations of innovative thinking come through a pain point being too much to withstand, and a problem solver finding an answer. Innovation is sparked by finding out the real problems within your business.

Closed loop feedback & NPS
The effective feedback system is a continuous loop and process. Listen to your customers, act on the feedback, discover new CX insights and improve your customer’s experience and then doing it all over again. This can be at a customer touchpoint or episode and when operationalised it can create ever improving customer experiences.