Bring customer experience insights to life
with a customer experience management platform that allows you to scale customer centricity throughout your organisation
Daryl D’Cruz, Head of Digital & Data, Sports Retailing
If today most of your effort is spent in manually bringing together different data sources rather than extracting CX insights to inform change then take a look at the Resonate CX platform. It allows for all transactional, operational and customer feedback data to sit in one analytical environment. Freeing up time to extract insights and form CX strategy.
Go beyond words and phrases . Understand sentiment, intent. Out of the box rich text analysis
Bring operational data and experience data into one environment to wholistically understand the impact on business.
You don’t have to be a data scientist to contribute to customer solutions. Be able to slice and dice data in a CX dashboards and contribute to the customer strategy.
You can start getting ROI from your customer feedback from the very first day – by pushing this data intelligently into the hands of frontline teams that service customers each day. Scale your CX program by given each member of your organisation data to build their Customer Centric muscels and drive lasting change.
The survey is an experience , a touch point with the customer. It should be treated nothing less than a frictionless customer experience driving positive sentiment
In an era of growing customer expectations, your employees are your greatest asset in delivering exceptional customer experience. Market leading organisations differentiate with an engaged workforce.
Employee experience is not a monthly, quarterly or annual exercise, it is a continuous process. It involves gauging employee sentiment, using their passion and allowing them to create impact.
Learn about more ways in which the Resonate CX platform empowers each employee in your organisation to drive better customer experience.
Trusted by brands that have created business value through CX