One of Australia’s leading customer experience management partners
“The Super Retail Group have utilised Resonate’s flexible NPS platform and worked closely with their experienced CX consultants since 2011. This partnership has ensured that customer insights are actionable and disseminated into every business unit from merchandising to staff training.”
Daryl D’Cruz, Head of Digital & Data, Sports Retailing
Uncover actionable insights
Easily integrate all customer interaction data and uncover insights
Understand feedback in the context of the customer experience.
If today most of your effort is spent in manually bringing together different data sources rather than extracting CX insights to inform change then take a look at the Resonate CX platform. It allows for all transactional, operational and customer feedback data to sit in one analytical environment. Freeing up time to extract insights and form CX strategy.
Meaningful Text Analytics
Go beyond words and phrases . Understand sentiment, intent. Out of the box rich text analysis
Integrate Operational Data
Bring operational data and experience data into one environment to wholistically understand the impact on business.
Interactive and Visual
You don’t have to be a data scientist to contribute to customer solutions. Be able to slice and dice data in a CX dashboards and contribute to the customer strategy.
Empower your teams
Understand the experience, recover it and reduce churn
Close the loop through intelligent workflows.
You can start getting ROI from your customer feedback from the very first day – by pushing this data intelligently into the hands of frontline teams that service customers each day. Scale your CX program by given each member of your organisation data to build their Customer Centric muscels and drive lasting change.
Understand your customers
Don’t limit how you listen to your customers
Send your customers’ feedback surveys through different channels and devices. Web, eMail, SMS, in-app, bots and many more.
The survey is an experience , a touch point with the customer. It should be treated nothing less than a frictionless customer experience driving positive sentiment
Empower, engage and understand employees
Capture voice of employee. Create brand ambassadors. Use their untapped insight.
In an era of growing customer expectations, your employees are your greatest asset in delivering exceptional customer experience. Market leading organisations differentiate with an engaged workforce.
Employee experience is not a monthly, quarterly or annual exercise, it is a continuous process. It involves gauging employee sentiment, using their passion and allowing them to create impact.
— Daryl D’Cruz, Head of Digital & Data, Sports Retailing
“The Super Retail Group have utilised Resonate’s flexible NPS platform and worked closely with their experienced CX consultants since 2011. This partnership has ensured that customer insights are actionable and disseminated into every business unit from merchandising to staff training.” View Rebel Case Study
— Justin Lee, Director of Customer Experience AU & NZ
“Resonate has enabled us to truly understand our customers and their experience with the Brand. The implementation of their Pulse “flying cards” system combined with their advice has not only ensured customer experience is top of mind at Expedia but also enabled us to drill down and obtain actionable insights to improve the customer experience.”
— Jim Thompson, Chief Operating Officer
“Resonate has successfully rolled out and refined a transactional NPS platform across a 400 plus store network in China over the past three years. The program has been instrumental in establishing customer focus at a store level, and systematically increasing NPS across the network. The innovation, adaptability and resilience of the Resonate team has been greatly appreciated.” View Walmart Case Study
— Mei Koon, General Manager, Marketing & Communications
“Resonate’s team showed great investment in the relationship, keeping the momentum consistent before we even signed on to the end. We wanted to work with a partner who would help us navigate the waters of a Voice-of-Customer pilot as part of our digital customer-first transformation. The integrity and commitment of the Resonate team is something not often come upon in partner. Our journey was made so much more effective and efficient because we knew they were in it for our success.”
Trusted by brands that have created business value through CX