With the fundamental and relentless changes occurring in the marketing landscape, it is interesting to see how this plays out in "agency land". You may have seen some of the video portrayals - both insightful and amusing:
With the fundamental and relentless changes occurring in the marketing landscape, it is interesting to see how this plays out in "agency land". You may have seen some of the video portrayals - both insightful and amusing:
"The future is already here. It's just not evenly distributed." (William Gibson)
And so it is with organisations and brands as they experiment with social media how best to operate in the (increasingly) connected era.
With the explosion in and variations of social media participation (eg Twitter, Facebook, YouTube) you can forgive marketers for occasionally feeling just a little bewildered. It can seem like drinking from a firehose! Yet getting involved yourself (open a Twitter account, start a blog, start a group on Facebook or LinkedIn) is critical for any marketer just to understand this new medium... And that is only half the challenge, what about your day-gig? What is the brand going to get out of this?

Smoking area ceiling mural

As we help our clients participate with their customer communities, we rely on our experience, the experience of colleagues in the US (who have been at it longer than the Aussies), some hard numbers coming from the marketing research organisations and sometimes trial and error.
All the while keeping an eye on the literature in order to capitalise on what the collective industry and academic communities can teach us.