Charming or Tedious?

 

"It is absurd to divide people into good and bad. People are either charming or tedious."

- Oscar Wilde

Are there "bad" customers to target when you attempt marketing with & through virtual communities? Are there "good"?

CRM, Embeddedness and Online Communities

  

I love it when the lessons learned in the trenches are supported by the rigour of the professional researchers!

Conducting research for the real world is the charter of the Marketing Science Institute;

"Founded in 1961, the Marketing Science Institute is a learning organization dedicated to bridging the gap between marketing science theory and business practice. MSI currently brings together executives from approximately 70 sponsoring corporations with leading researchers from over 100 universities worldwide."

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