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closed-loop customer feedback
Jeff Carruthers
26th May 2011
Tags:
closed-loop customer feedback
Customer Experience Management
Customer Experience Management
Net Promoter Score
Closed-Loop customer feedback and local knowledge
0
In his book
"Everything Is Obvious - Once You Know the Answer"
, engineer turned sociologist Duncan Watts makes a very strong case for what many of us suspected all along!
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Closed-Loop customer feedback and local knowledge