Closed loop feedback systems allow you to understand your customer’s experience and then actually take action to improve that experience.
Closed loop feedback is a customer survey program that divides your customers into Promoters, Detractors and Neutrals allowing you to see exactly what makes your customers happy.
Happy customers means reduced churn, increased loyalty and positive word of mouth.
Here at Resonate we have over 10 years experience in designing, building and executing customer engagement programs.
Resonate programs offer:
- A quick launch with the right infrastructure – we can get you up and running in weeks not months!
- The Resonate Pulse platform to easily collect, analyse and distribute information throughout your business.
- A cost effective price point.
- Expertise in customer engagement and analysis.
Contact us to find out more about Closed Loop Feedback and how it can improve your business.