A central point of management for customer experience data
In our experience, any data that can provide context for customer feedback is extremely valuable.
Contextual datasets can include:
The contextual datasets for your organisation would be identified, and the relevant data integrated in order for you to gain the most out of the Resonate Pulse platform.
The Resonate Pulse Platform has a multitude of ways to compel action and create staff and customer advocates including:
Promoter triggered email congratulating frontline staff
Automatic escalations for “unattended” detractors
Applying filtering and suppression rules for customer survey communications
Allocating and optimising survey distribution by a range of channels including (1 way and 2 way SMS, email, in-store tablets, QR codes)