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Market or “Relationship” NPS Programs

Use market NPS® programs to uncover industry drivers and benchmark against the competition.

Complement your Closed Loop Feedback Program

Address customer perception of the overall brand experience rather than the perception of an individual transaction.

Our Market NPS Programs enable you to delve into the overall drivers of brand advocacy and compare the results to competitors. Working closely with our partner panel providers allows us to source consumer respondents for detailed surveys, in order to provide you with a complete picture of the marketplace.