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Resonate Echo Mobile App for Customer Experience Management

Resonate Echo - Empowering your frontline

A powerful companion app to the Resonate Pulse Portal, Echo works in sync to deliver a distilled mobile experience for staff on the go.

Especially suited to staff who are away from their desks, Echo enables them to listen to customers, act on feedback and then improve the delivery of customer experiences, all from their mobile device.

With Echo you can:

  • Close the loop faster – view real-time feedback and call customers directly from your phone
  • Quickly view vital stats – including NPS and business driver scores
  • Action and allocate callbacks – enabling faster internal escalation and communication
  • Gain insights at a glance – through themes and text analytics
Resonate Echo Login Screen
Resonate Echo Dashboard

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