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Customer Experience Teams and Head Office

Understanding your customers through real-life, evidence-based feedback is imperative to driving customer-centric improvements in a business.

Powerful analytics help you delve into both structured and unstructured data providing you with the control and flexibility to truly understand your customers.

Without exceptional analytics that allow you to gather data and evidence for decision making, understanding the voice of the customer and making sounds strategic decisions are difficult.

At Resonate we provide the technology that enables large brands like Optus, Walmart and Expedia, to listen to their customers and then act on that feedback to ensure that customers are getting an excellent customer experience. However we go beyond this by providing you with the most powerful analytics tools so that your teams can get the most out of every single piece of customer feedback.

Pulse Analytics provides you with deep insights

Slice and dice data – the multidimensional data analysis allows for visual segmentation in a single environment

Effectively analyse unstructured data – through integrated text analytics

Export reports and results – the platform allows for exporting of data which enables you to dive further into results or analyse results in spreadsheets if you prefer

Define areas for improvement and pinpoint areas of strength – through the analysis of data through the platform you can define areas for improvement and where your strengths are

Chart and graph analysed data-sets – enabling you to build compelling stories and presentations

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