Get your CX Strategy Health Check today.
Most organisations have a feedback or customer experience program, however the programs don’t provide the insight needed.
This is a common issue that we can help you with, which is why we are offering this free CX health check.
Having worked with businesses such as Expedia, Walmart, Optus and Virgin, and have the experience and depth of knowledge to help you get the insights needed to improve your business.
The CX Health Check workshop will show you how to:
Our CX Health Check Report Card outlines and provides feedback on your:
Resonate has successfully rolled out and refined a transactional NPS platform across a 400 plus store network in China over the past three years. The program has been instrumental in establishing customer focus at a store level, and systematically increasing NPS across the network. The innovation, adaptability and resilience of the Resonate team has been greatly appreciated.
Resonate has been instrumental in the rapid roll-out of NPS programs across a wide range of Optus Sales business units whilst maintaining high levels of quality & data integrity. Resonate have been a reliable source of thought leadership & advice as we have moved into new phases of the broader NPS Program roll-out.
Resonate has enabled us to truly understand our customers and their experience with the Brand. The implementation of their Pulse “flying cards” system combined with their advice has not only ensured customer experience is top of mind at Expedia but also enabled us to drill down and obtain actionable insights to improve the customer experience.
The Super Retail Group have utilised Resonate’s flexible NPS platform and worked closely with their experienced CX consultants since 2011. This partnership has ensured that customer insights are actionable and disseminated into every business unit from merchandising to staff training.
Resonate has rolled out over 16 touch point survey programs & four waves of the Market NPS program across multiple business units & stakeholders in the first year of our closed-loop feedback program. Resonate have been instrumental in the successful establishment of the broader NPS program at Optus by providing a rapid and agile service in a complex business environment.
At Resonate we pride ourselves in enabling organisations to put their customers at the centre of everything they do. We believe in making the impossible possible and being a master of our craft. We are Australian-based and agile, which means we can roll out a comprehensive and effective customer experience solution in four to six weeks.
At Resonate we have the depth of knowledge that comes from over 7 years of providing customer experience solutions for blue chip clients like Optus, Walmart, Expedia and more. Our consultants are accredited in the Net Promoter System and experienced in the design and implementation of customer experience management solutions. We also support clients with analytics and consulting services to ensure successful change management and return in investment for the program.
The first thing to acknowledge is that, by and large, CX programs have had early successes