Customer Experience Technology and Products
Delivering Best in Class Software
Our customer experience technology stack is designed in line with our listen-act-discover-improve methodology and is easily integrated into businesses both large and small.
The integration of our systems into businesses has little impact upon IT, as the ownership of our cloud-based solution is held by us here. This means roll-out time is quick and no fuss.
Along-side our amazing technology are our brilliant team who rise to any occasion, building the best technology quickly to meet and exceed the needs of our users.
The Resonate Pulse Platform is divided into modules that slot into each area of our methodology:
- Listen – Pulse Surveyer (Capture multichannel feedback)
- Act – Pulse Frontline Portal (Listen and act on feedback to close the loop)
- Discover – Pulse Analytics (drill-down and mine data to investigate feedback)
- Improve – Big Screen App (visualise customer feedback)
An extension of our four step methodology is our Resonance (discovery) Surveys, which add another layer to your customer experience strategy.