In this free eBook we look at the omnichannel customer experience and how you can go about auditing and improving it. Today’s modern society is used to using multiple devices, so having a unified customer experience across all your channels is a…
Customer Experience Advice, Technology and Solutions
End-to-End Customer Experience Management
Resonate brings over 10 years of experience in the end-to-end management of customer experience (CX) systems that brands including Rebel, Expedia, Optus, and Virgin Mobile have taken advantage of.
We partner with our clients to:
- Manage CX
- Operationalise CX
- Systematically improve CX
- Drive their business forward
- Deliver value beyond a product or service
Following our listen-act-discover-improve methodology we can design and fit a solution that is catered to your business.
Our team of business specialists have a wealth of knowledge and experience in the design, implementation and management of customer experience programs utilising the Net Promoter Score® (NPS) model.