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Our Clients

Improving customer experience will enable you to

Create Advocates

Drive Business Outcomes

Gain Competitive Advantage

Increase Revenue

10+ years of experience, and continual growth and innovation enables us to help you

Develop & Design

Our deep customer advocacy experience enables us to design and deliver programs that are suited to your business.

Manage & Implement

Australian based we work with you for the entire lifetime of our partnership. This means you can focus on the customer, and we will focus on things like the implementation of the programs.

Monitor & Improve

Fast and agile we partner with you to continuously monitor the health of your program, and improve it in order for you to keep getting the results you need.

Analyse & Inform

Get the insights you need through our analytics platform, or ask us and we can help you interpret your data in order to inform strategic decisions.

Get Actionable Insights

Our world-class NPS software follows a Listen-Act-Discover-Improve methodology adaptable to any business model

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Listen

Capture multichannel feedback with Pulse Surveyer

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Act

Customer facing staff can act immediately on feedback with our Pulse Frontline Portal

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Discover

Discover what drives customer experience with Pulse Analytics

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Improve

Visualise customer feedback and improve the customer experience with our Big Screen App

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Learn More About Our Technology

What our clients are saying

Resonate has been instrumental in the rapid roll-out of NPS programs across a wide range of Optus Sales business units whilst maintaining high levels of quality & data integrity. Resonate have been a reliable source of thought leadership & advice as we have moved into new phases of the broader NPS Program roll-out.

Kathryn Adams-Erwin
Customer Experience Manager, Optus

Resonate has enabled us to truly understand our customers and their experience with the Brand. The implementation of their Pulse “flying cards” system combined with their advice has not only ensured customer experience is top of mind at Expedia but also enabled us to drill down and obtain actionable insights to improve the customer experience.

Justin Lee
Director of Customer Experience AU & NZ

The Super Retail Group have utilised Resonate’s flexible NPS platform and worked closely with their experienced CX consultants since 2011. This partnership has ensured that customer insights are actionable and disseminated into every business unit from merchandising to staff training.

Daryl D’Cruz
Head of Digital & Data, Sports Retailing, Super Retail Group

Resonate has rolled out over 16 touch point survey programs & four waves of the Market NPS program across multiple business units & stakeholders in the first year of our closed-loop feedback program. Resonate have been instrumental in the successful establishment of the broader NPS program at Optus by providing a rapid and agile service in a complex business environment.

Andrew Sinclair
Group Manager Transformation & Strategy, Optus

Ready to Take Customer Experience to the Next Level?

Contact us today