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Improve your customer experience

Resonate is an experienced end-to-end customer experience management solutions provider, delivering insights through our world-class platform.

The Resonate Pulse Platform

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Listen

Capture multichannel feedback with Pulse Surveyor

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Act

Customer facing staff can act immediately on feedback with our Pulse Frontline Portal

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Discover

Discover what drives customer experience with Pulse Analytics

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Improve

Visualise customer feedback and improve the customer experience with our Big Screen App

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Make Customer Experience Management a reality throughout your organisation, find out how:

You can trust Resonate to help you implement your customer experience management program

We are an End-to-End Solution Provider

Experienced in rolling out and managing customer experience programs to leading global and local brands.

We have Deep Customer Advocacy Experience

As Globally Accredited NPS® consultants, we pride ourselves in delivering expert advice and sharing our experience with your business

We innovate with you

The customer advocacy landscape is always evolving, and we are too. Our team is constantly adding leading edge functionality, enabling you to better understand your customers

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We are an Australian based company

We partner with businesses to deliver innovative customer experience management both locally and internationally

we provide On-going support

Our experienced team will work with you throughout the life of the project to manage and support you.

we are Fast and Agile

As our client, you are our partner, and we will work with you to deliver results fast, and in an agile manner

You're in good company

What people are saying about us

Resonate has been instrumental in the rapid roll-out of NPS programs across a wide range of Optus Sales business units whilst maintaining high levels of quality & data integrity. Resonate have been a reliable source of thought leadership & advice as we have moved into new phases of the broader NPS Program roll-out.

Kathryn Adams-Erwin
Customer Experience Manager, Optus

Resonate has enabled us to truly understand our customers and their experience with the Brand. The implementation of their Pulse “flying cards” system combined with their advice has not only ensured customer experience is top of mind at Expedia but also enabled us to drill down and obtain actionable insights to improve the customer experience.

Justin Lee
Director of Customer Experience AU & NZ

The Super Retail Group have utilised Resonate’s flexible NPS platform and worked closely with their experienced CX consultants since 2011. This partnership has ensured that customer insights are actionable and disseminated into every business unit from merchandising to staff training.

Daryl D’Cruz
Head of Digital & Data, Sports Retailing, Super Retail Group

Resonate has rolled out over 16 touch point survey programs & four waves of the Market NPS program across multiple business units & stakeholders in the first year of our closed-loop feedback program. Resonate have been instrumental in the successful establishment of the broader NPS program at Optus by providing a rapid and agile service in a complex business environment.

Andrew Sinclair
Group Manager Transformation & Strategy, Optus

Providing specialist and practical NPS advice based on a depth of design & implementation experience across numerous NPS clients

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Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld