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Experienced in end-to-end solutions management for Customer Experience (CX) and Voice of Customer (VoC) programs and systems

Resonate delivers actionable insights through our world-class NPS® software platforms, which follows a Listen-Act-Discover-Improve methodology adaptable to any business model.

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Listen

Capture multichannel feedback with Pulse Surveyer

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Act

Customer facing staff can act immediately on feedback with our Pulse Frontline Portal

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Discover

Discover what drives customer experience with Pulse Analytics

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Improve

Visualise customer feedback and improve the customer experience with our Big Screen App

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Experienced in Voice of Customer and Customer Experience Management Programs

End-to-End Solutions Mangement

Experienced in rolling out and managing customer experience programs to leading global and local brands.

Continual Growth and Innovation

The customer advocacy landscape is always evolving, and we are too. Our team is constantly adding leading edge functionality, growing with you and enabling you to better understand your customers

On-going support

Our experienced team will work with you throughout the life of the project to manage and support you.

Deep Customer Advocacy Experience

As Globally Accredited NPS consultants, we pride ourselves in delivering expert advice and sharing our experience with your business

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Australian based

We partner with businesses to deliver innovative customer experience management both locally and internationally

Fast and Agile

We will partner with you and work with you to deliver results fast, and in an agile manner

What people are saying about us

Resonate has been instrumental in the rapid roll-out of NPS programs across a wide range of Optus Sales business units whilst maintaining high levels of quality & data integrity. Resonate have been a reliable source of thought leadership & advice as we have moved into new phases of the broader NPS Program roll-out.

Kathryn Adams-Erwin
Customer Experience Manager, Optus

Resonate has enabled us to truly understand our customers and their experience with the Brand. The implementation of their Pulse “flying cards” system combined with their advice has not only ensured customer experience is top of mind at Expedia but also enabled us to drill down and obtain actionable insights to improve the customer experience.

Justin Lee
Director of Customer Experience AU & NZ

The Super Retail Group have utilised Resonate’s flexible NPS platform and worked closely with their experienced CX consultants since 2011. This partnership has ensured that customer insights are actionable and disseminated into every business unit from merchandising to staff training.

Daryl D’Cruz
Head of Digital & Data, Sports Retailing, Super Retail Group

Resonate has rolled out over 16 touch point survey programs & four waves of the Market NPS program across multiple business units & stakeholders in the first year of our closed-loop feedback program. Resonate have been instrumental in the successful establishment of the broader NPS program at Optus by providing a rapid and agile service in a complex business environment.

Andrew Sinclair
Group Manager Transformation & Strategy, Optus

Providing specialist and practical NPS advice based on a depth of design & implementation experience across numerous local and global clients.

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Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld